Shipping policy
We are committed to delivering orders to our customers quickly, reliably, and transparently. This Shipping Policy outlines how we process, ship, and deliver your online purchases so you can always shop with confidence.
Order Processing Times:
Orders are processed within 1–3 business days after purchase confirmation, except weekends and holidays. During peak seasons or sale events, processing times may be extended. If there is any delay or issue with inventory, you will be notified via email.
Shipping Methods & Carriers:
We offer multiple domestic and international shipping options, including standard, expedited, and overnight delivery. Carrier selection is made to ensure both reliability and a good cost balance. Customers may select their preferred shipping method at checkout.
Shipping Rates & Delivery Estimates:
Shipping costs are calculated during checkout based on weight, destination, and selected shipping speed. Standard shipping within most countries typically arrives within 3–10 business days. Expedited and overnight options are available in select regions for an additional fee. International delivery timeframes range from 7–20 business days depending on local carriers and customs. Free shipping may be offered for qualifying orders above specific order values—please check individual product pages and promotions for eligibility.
Order Tracking:
Once your order has shipped, you will receive a confirmation email with a tracking number for monitoring your delivery progress online. If you do not receive this information, please contact customer service at [contact email].
Shipping Restrictions:
We cannot ship to P.O. boxes, military APO/FPO addresses, or locations restricted by carrier regulations or law. Certain items may not be eligible for international shipment due to size, weight, or legal restrictions in destination countries. Customers are responsible for ensuring a valid shipping address.
Customs, Duties, and Taxes:
International customers are responsible for any customs fees, duties, and taxes assessed by their country upon import. We are unable to estimate these costs; please check with local authorities for more information.
Lost, Damaged, or Missing Packages:
If your package is lost, delayed, or arrives damaged, notify our support team within 7 days. We will investigate and, if applicable, arrange for reshipment or refund as outlined by our returns policy.